System management researches

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Cleaning of the life cycle , as well as the quality of the card construction site
Pitkänen Vesa, Savonia University of Applied Sciences
Language: finnish
2014 Finland

The purpose of this thesis was to study the cleaning process of a construction site during the construction. Cleaning during the construction is really important in order to maintain a safe and comfortable working environment. Communication between site managers and cleaners is crucial so that the cleaning could be done effectively and smoothly. All the suppliers who are working on the site should carry out their part of the cleaning. However, that is not always the case. An agreement concerning the cleaning should be made when signing the contract with subcontractors. The focus of the thesis was on the cleaning process as a whole, from the beginning until the end of each construction phase. Instructions and advice on how to improve the cleaning process were also included in this thesis.

The Service Report is a tool created and designed by the Scuola Nazionale Servizi with scientific contribution from Udine and Siena Universities, to compare the efficiency of services in the outsourcing of facility management.                        
Scuola Nazionale Servizi University of Udine University of Siena
Language: Italian; brief abstract in English
2012-2014 Italy

It identifies the 'good practices' in the externalization of services and highlights key factors in its success.
Has been tested in cleaning and sanification services and catering services in some hospitals in Middle Italy. The instrument measures the productivity and efficiency of services comparing the price paid (user/purchasers input) with the quality of the final service (user/purchasers output). The comparison of quality/price is the important indicator that quantifies the productivity of each working site; while the efficiency is calculated using mathematical instruments ie.

Work well-being in the cleaning services sector and the manager's promoting it

Matilainen Riikka, Jyväskylä University of Applied Sciences
Language: finnish
2013 Finland

The thesis was assigned by SOL Services Ltd and it examined the factors that benefit the well-being of the employees and how the manager can promote well-being. The research was mainly carried out by theme interviews. The author interviewed nine of the company's cleaning staff members. The physical load of cleaning work was measured by a pedometer. The employees were given an opportunity to express the level of stress they felt during a workday.

In pursuit of inner manager - a female manager's identity construction in the cleaning services field

Frantsi Päivi, University of Jyväskylä
Language: finnsih
2013 Finland

In this dissertation she examines identities and identity work of nine female managers working within the cleaning maintenance field by examining narratives. The purpose of the research is to examine what kind of narrative ingredients direct the identity work and what is the meaning of identity narrative in the construction of leadership work. 

The aim: to give Hungarian cleaning market summary about the size of the detergent market.

Wesley János Academy  Budapest
Language: hungarian
2013 Hungary

Daily and clean-up were examined in 6 technologies (without desinfection): Vacuum-cleaning / polishing/ dust-control; Impregnated cleaning; Damp mopping/wipping; Cleaning with scrubbing machine; Wet mopping/wipping; Basic cleaning (for 3 type of surface: hard corver, flexible, textil) considering 1 occasion/year frequency

Improving intercultural internal communication. Case: Cleaning Ltd
Vauhkonen Anne-Mari, Laurea University of Applied Science
Language: finnish
2011 Finland

Due to the ageing population and the decreasing size of employment cohorts, labour organizations have clearly stated that immigrants are needed to complement the Finnish workforce. Work environments are becoming multicultural particularly in the teaching and service sectors. A workplace where the diversity of individuals is seen as a resource and an enabler of objectives can be obtained through diversity management. This thesis was conducted on the behalf of Cleaning Ltd and the objective of the research is to support Cleaning Ltd to develop its diversity management. The focus was placed on internal communication because management is said to be largely communication. The theoretical framework of the research deals with internal communication and intercultural communication. The framework defines why internal communication is important, how it should be planned and how it can be developed.

Open Facility Management – A succesful implementation in a public administration
De Toni, Ferri, Montagner, Ed
Scuola Nazionale Servizi
Language: Italian
2009 Italy

Open Facility Management (OFM) is a managerial tool based on the gap in the two sides (from which the term Open comes in the name of the model) that motivates them (client-company) to a continued improvement of the contracted services and to their rapid adjustment to diversify their needs.
OFM is based on 3 principal foundations:                     
 1. Flexible contract
2. Coordination of the actors
3. Sharing of measuring system of services
To render the OFM feasible in practice, its principals are supported by 3 operative means that come from different environments:
1 - Flexible contract with Service Level Agreement (SLA): defines the service parameters and the quality of the services through chosen indicators by the participants involved in the contract
2 - Partnership table: It is the place of the sharing of information and discussion inherent to the services and to the levels of service and of the technical connection aspects, managerial and organizational of the contract. The representatives of the clients and companies will be present at the table
3 - The Service Report: It constitutes the objective and shared base on which the Partnership Table is founded

The relationship between cleaning quality and indoor air quality (in an offices), health and productivity        
Norwegian Defence Estates Agency/Norwegian Building Research Institute, Department of Psychology (University of Oslo, Norway)  
Language: english

Aim: The intervention study was carried out in order to measure the effects of a controlled increase in cleaning quality  (the new cleaning program* vs. old cleaning program) on indoor air quality, SBS-symptoms, productivity and sick leave. Results: The new cleaning program resulted in a statistically significant increase in visual cleaning quality in all four categories (ferniture and fixtures, walls, floors and ceilings). A smaller but also increase in quality (unintended) was measured in the offices that was cleaned in old cleaning system/method. Dust deposits were reduced on all surfaces in office cleand in new system and on all surfaces except 'difficult accessible furniture and fixtures' in the offices cleand by old methods. Measurements of airborne particles showed no difference in total concentration of particles between the two groups of offices. The questionnaires reveald tendencies (not statistically significant) to reduced occurrance of tiredness, irritated eyes and dry air and increased self-estimated  power of concentration and productivity new cleaning system's group. No increase in power of concentration could be proved by the psychological tests. Sickness absence was reduced in the new cleaning system's group (it supports the conclusion thet the indoor environment has been improved) and increased in old cleaning system's group. Despite the fact that the new cleaning program included new surfaces like walls and inventory above 180 cm and ceiling, the cleaning costs was reduced by 17,4% (it was mainly due to introduction of more effective cleaning methods).                                                                                                              
* the quality of cleaning was increased, modern cleaning methods were introduced in order to save time and reduced the use of water and cleaning chemicals.