Gaining Experience at Seattle Airport, Declared one of the World’s Cleanest Airports.

On October 12, 2022, while traveling, Helge Alt visited Seattle Airport, where electronic cleaning monitoring systems from our esteemed partner Optiqo are in use. QlvrBoxes are utilized to track customer traffic, and the same system allows for work time registration with just a chip card. Alongside the QlvrBox, there is also a QR code-based customer feedback survey. Feedback can be provided separately on various topics, for instance, dissatisfaction with cleanliness or a broken toilet seat lid. The feedback automatically reaches the designated person, who can then proceed to address the respective issue.

The airport has acquired the system and uses it to monitor the procurement of cleaning services. The cleaning company also has access to certain parts, enabling them to use the collected data for needs-based cleaning planning. Cleaning operatives go where needed and perform the necessary tasks.

Over 100 cleaning operatives work at Seattle Airport. To coordinate their work, it is crucial to use electronic monitoring and surveillance systems to organize cleaning activities based on need. According to a representative of the cleaning company, the use of Optiqo has significantly facilitated their operations. They receive immediate feedback on their activities, internal inspections are conducted with Optiqo, and cleaning operatives receive scheduled electronic work instructions. By collectively reviewing the collected data, it is possible to save significant resources by eliminating unnecessary trips and activities.

Indeed, the airport was clean. However, observing the activities of the cleaning operatives, and the methods and tools used for dirt removal, there is still considerable room for improvement in this area. All of this could be achieved with less working time if dirt were removed more consciously.

Overly wet methods, spreading dirt (i.e., creating surface dirt), and the use of spray bottles, among other things, were observed as issues at times. If cleaning is performed so that dirt is removed simply and in one go, meaning cleaning tools and technology are consciously applied, and Optiqo monitoring and surveillance systems are utilized, then cleaning can be made significantly more efficient.

If you wish to receive more information regarding the technology used at Seattle Airport, a short training session titled “IT Solutions for Cleaning Management” will again take place on January 17, 2023, where all of this will be discussed in more detail.